NASBP has resources to help bond producers and their contractor clients understand the surety claims process.

• FAQs from Bond Producers About Their Role in the Contract Bond Claims Process, a document describing the role of a professional surety bond producer in the bond claims process.

• The Contract Surety Bond Claims Process, developed by the Associated General Contractors of America, explains the contract surety claims process, including what obligees and claimants should expect during the process.

• “Decoding the Producer’s Role in the Claims Process: An Insightful Discussion with Industry Leaders,” a NASBP “Let’s Get Surety” Podcast episode that explores how a bond producer can play a helpful role by facilitating communications between and normalizing circumstances for both the principal and the surety when a claim arises.

• “Eight Insights Into Contract Surety Claims,” a NASBP Pipeline article that reviews important things to know about contract surety claims, including typical claim types, the importance of communication, and more.

• Fulfilling the Promise: Adding Value Through Claims Service, a NASBP Virtual Seminar that relates the value of claims departments to surety organizations and the important role bond producers can play in the claims process.